Stravito
Stravito is a knowledge management platform used by market research teams at large enterprises like Burberry, Comcast, and Electrolux. During my time at Stravito I worked with the team responsible for experiences regarding search, upload and machine learning.
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- Role: Product Designer
- Team: 1 Technical PM, 6 Developers + me
- Team responsibility: Search, upload and machine learning (AI)
New onboarding feature for large file system
Customers onboard anywhere between 500-200k files. To train customer specific ML models we also needed parts of the data to be accurately annotated. Prior this was done manually by our Operations team, creating a limit on how many customers we could onboard per quarter. Megaupload is a feature that allows customers to easily transfer large volumes of files in bulk, enabling them to migrate onto the Stravito platform in a fast and efficient way.
- Increased onboarding capacity and internal productivity
- Reduced tech involvement by 100%
- Although we did not achieve 100% self-service, the process became notably faster due to improved efficiency for our Operations team
Full case study available on request
New search experience
Increasing content consumption The primary content on our platforms are insights reports, but as Stravito’s customer base grew so did the amount of new content types we supported. Although highly requested, we noticed very low engagement in sub-content. When interviewing customers we discovered that the sub-content was very hard to find due to legacy design.
- Designed a minimal first solution and a future vision.
- Worked closely with PM to explore new ways of deriving bit-sized information from the content
- Increased sub-content engagement by 200%
Full case study available on request